Spark Stories at Facilities Management

SPARK Stories

The SPARK program is designed to support a culture that upholds and reflects the core values that define CSU Facilities Management (FM).Spark recipient exchanging SPARK card for a gift card and two Employee Recognition Committee volunteers

WE ARE EXPERTS
WE ARE CARING
WE ARE GOOD STEWARDS
WE ARE PROGRESSIVE
WE ARE COLLABORATIVE

The following FM employees recently received SPARK awards for demonstrating these values. The Employee Recognition Committee likes sharing these stories because they make us smile and we hope they will make you smile too. More importantly, we recognize that FM employees enact these core values on a daily basis in both small and grand actions. Often a SPARK action is demonstrated in consistently executing routine duties and responsibilities in exemplary fashion. Other times a SPARK action may occur through an above and beyond moment. SPARK encompasses a range of activities in various settings and roles across the university. It manifests regularly among FM employees, and this is one way to acknowledge that fact. We update these stories monthly, so check back next month for more examples of our employees shining through with their best selves. Also look for the stories and more SPARK info posted on the bulletin board in the north entrance of Facilities Management North.

What's a SPARK award and how do you get one? Read more about the SPARK program and how it works here.


Jeff Icenhower / CARING – STEWARDS

Jeff and Craig saw a student struggling to get her car out of a parking space that was covered in snow. Craig and Jeff parked the trash truck and took the shovel they had with them and shoveled around the car tires so the student could get out of the parking space.

Jeff and Craig didn't have to stop to help this student, but they did showing that they are caring and good stewards.


Mason Smith / CARING – STEWARDS – COLLABORATIVE

Mason volunteered to take the After Hours phone for Mechanical Services Shop over the CSU holiday week after a fellow employee, who was scheduled during that week, had a death in the family.

Mason, I appreciate you taking this on over the holiday break with literally a few days’ notice.


Rich Alschuler / EXPERT – CARING – STEWARDS – PROGRESSIVE – COLLABORATIVE

Rich first suggested that some of the rooftops were slick, and followed up with me once snow came to show me firsthand the kind of environment they were running into with the coated rooftops.  It’s because of him that the rooftop surfaces came to my attention. Thanks!


Matt Murphy / CARING – STEWARDS

Matt volunteered to work over Christmas Break when campus was closed.  The Vet Hospital was open over break and requested services to continue.  Without hesitation, he volunteered to work.  This shows dedication and pride.


Anthony Martinez / CARING – COLLABORATIVE

Anthony came over to help me move equipment between areas and to and from Mike's shop.


Juan Garcia / COLLABORATIVE

Helped several employees deep clean their restrooms.


Maria Baltierra / CARING – STEWARDS 

Abbi volunteered to work over Christmas Break when campus was closed.  The Vet hospital was open over break and requested services to continue.  Without hesitation, she volunteered to work.  This shows dedication and pride.


Mary Hile / COLLABORATIVE

Helped Ben Spransy with an urgent order.


Matt Serrano / COLLABORATIVE

Matt Serrano and Daniel Mahoney for assisting with the stacks of mail, in doing so they made the Key Desk’s job a lot easier.


Dana Schoonmaker / EXPERT – COLLABORATIVE

Dana was collaborative and an expert helping RCS monitor and reset multiple carpet fans on multiple floors of our USC building after a large flood.  Without Dana's help and expertise, the areas would not dry out thus creating mold.  Dana helped direct BOSS staff to monitor the area over the weekend as well.  Thank you!

Several groups within CSU Facilities rely on BOSS to assist with many needs across campus.  Without BOSS support, Facilities would be left to pay staff overtime to conduct business.


Daniel Mahoney – COLLABORATIVE

Matt Serrano and Daniel Mahoney for assisting with the stacks of mail, in doing so they made the Key Desk’s job a lot easier.


Josh Long / CARING – COLLABORATIVE

Josh assisted a co-worker who was struggling with time constraints by getting equipment set up for the co-worker so the he could move onto the next step in the task and was able to complete his work for the shift.


Ken Luna / COLLABORATIVE

Ken refinished a floor with a teammate, but also worked with building occupants to complete the task fully and efficiently.

Ken worked well with his teammate and performed a task well in a limited amount of time, while also working with building occupants' needs.


Bonnie Maestas / EXPERT – CARING

Bonnie and her peer team members at Engineering responded without hesitation to a customer request for floor restoration in Lab D-110. Upon completion of the project Bonnie and fellow team members responded to a flooding event in the D-Wing Basement of Engineering.

Bonnie and team are actively engaged with customer service at Engineering, consistently providing superior service to occupants, customers, and guest with enthusiasm and a can-do attitude.


Bonnie Maestas / EXPERT – STEWARDS

Bonnie has taken on herself to scrub down all the walls and sinks and assets on redoing the floors in all the J-closets in Engineering.

Bonnie has worked tirelessly in making Engineering shine and has directed the work to others when she see an area that needs attention.


Alyas Ernst / EXPERT – CARING

Alyas and his peer team members at Engineering responded without hesitation to customer request for floor restoration in Lab D-110. Upon completion of the project, Alyas and fellow team members responded to a flooding event in the D-Wing Basement of Engineering.

Alyas and team are actively engaged with customer service at Engineering, consistently providing superior service to occupants, customers, and guest with enthusiasm and a can-do attitude.


David Velazques / EXPERT – CARING

David and his peer team members at Engineering responded without hesitation to a customer request for floor restoration in Lab D-110. Upon completion of the project David and fellow team members responded to a flooding event in the D-Wing Basement of Engineering.

David and team are actively engaged with customer service at Engineering, consistently providing superior service to occupants, customers, and guest with enthusiasm and a can-do attitude.


Mike Broadbent / CARING – STEWARDS

Mike stayed late to help Grounds team get registered for upcoming training to help ensure early bird registration fee pricing, saving the department money!


Petrus (Nakatana) Ndaluka / COLLABORATIVE

Petrus refinished a floor with a teammate, but also worked with building occupants to complete the task fully and efficiently.


Becca Mueller / CARING

Extended efforts above and beyond expectations in training and working with students on existing building accessibility analysis for the inclusivity committee - Aligns with the university mission around service and instruction and certainly the Principles of Community. Working with students can be challenging and rewarding but always requires dedicated positivity and often an extended allocation of time and understanding.


Brad Hestdalen / EXPERT – CARING – COLLABORATIVE

Brad assisted myself and a team member in a refresher course on the FX 88 carpet cleaning system. Without his help the carpet job would have taken much longer to complete and may not have turned out as well as it did.


Mike Shortall / CARING – STEWARDS

Mike assisted our front desk with an electric stapler malfunction by taking the unit apart and fixing for the Key Desk.


Mike Shortall / EXPERT

Extended efforts above and beyond expectations in checking and modifying the existing CADD files for the Clark Building in preparation for program planning. The existing files and existing condition drawings were out of scale, lacked dimensional clarity and didn't stack floor to floor.  Mike extended efforts to correct the deficiencies ensuring accuracy as the building is modeled in BIM.  Appreciate Mike checking in with progress and expediting the delivery of the updated plans as a steward of institutional resources, Mikes work saved future consulting fees and allows FM to deliver better products for our campus partners as the project moves forward. 


Rudina Morales / CARING

Rudina spent extra time to help her employee.


Christopher Andrini / EXPERT

Chris outperformed expectations in completing a floor project.