While Teleworking

In order to ensure the health and safety of our users and employees, Computer Services is moving to an on-line support model.  Because of that, we need your support requests to go to our Help Desk mailbox at fac_shared_help_desk@mail.colostate.edu.  We will reach back out to you through Microsoft Teams.  (If you do not have Teams, see the instruction below.)  If you need in person help, we will arrange a time for you to come by the Computer Services office.  The office will only be staffed between 8 am and 4 pm, Monday through Friday.

Thank you for your understanding and patience.

This page contains instruction for Facilities Management employees on how FM wants its employees to remotely connect to FM resources.  Other departments may use different processes.

Teleworking Form

FM Teleworking Form

Pulse Secure & Remote Desktop Setup Instructions

How to use Pulse Secure to Access Network Drives from Off Campus


Apple FaceTime Calling Instructions

How to do Group FaceTime Calls


Microsoft Teams Instructions

Video tutorials from Microsoft on how to use Teams


ACSN’s Teams support site with additional resources

(just updated links under intro, otherwise it's the same info posted a while back but maybe new to some):



Info for call forwarding can be found here:



ACSN’s Software Downloads - MS Office