During Regular Business Hours
Monday-Friday, 7 a.m.-5 p.m.
For general Facilities Management service questions or routine request support, contact the Customer Service Center.
Customer Service Center
The Facilities Management Customer Service Center helps the campus community report facilities issues, request maintenance support, and connect with the appropriate Facilities Management service. This includes maintenance requests, urgent facilities concerns, utility shutdowns, outages, street closures, and utility locates.
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Urgent or After-Hours Issues
For urgent facilities issues after hours, on weekends, or outside normal service hours, contact Facilities Dispatch.
Routine Maintenance Requests
For non-emergency maintenance, repair, or service needs, submit a request through RAMWORKS.
How Work is Scheduled
Facilities Management’s first priority is the maintenance of CSU’s facilities and grounds. Every effort is made to schedule work so it can be completed when needed while minimizing disruption to campus activities. Larger projects are often scheduled during spring, winter, or summer break periods when locations are more accessible.
Available Services
Emergency Maintenance Requests
Emergency maintenance requests are issues that could create a safety hazard or significantly disrupt campus activities if delayed. These requests are scheduled as soon as possible and take priority over other Facilities Management work.
Maintenance Requests
Maintenance requests include issues that could cause additional damage if not addressed. The Customer Service Center, Facilities Management managers, and customer input help determine request urgency.
Utility Shutdowns
Utility interruptions are scheduled with as much advance notice as possible to reduce campus disruption. Building proctors help coordinate timing, notify occupants, and identify areas that may need backup utilities.
Unscheduled Outages
Facilities Management responds to unscheduled outages as quickly as possible and coordinates communication with building representatives and affected areas.
Utility Locates
Utility locates are required before digging, excavating, or sinking stakes on campus. This service is available at no charge through Facilities Management and can be arranged by contacting UNCC at 1-800-922-1987.