Contact the Key Desk
Monday-Friday, 7 a.m.-5 p.m.
Contact the Customer Service Center during regular business hours for Key Desk questions or support.
Key Desk Services
The Facilities Management Key Desk supports key requests, key returns, lock change requests, and related access services for faculty, staff, and students.
Request Keys
Key requests for faculty, staff, and students must be submitted through RamWorks.
Key Desk Information
Review the information below for key deposits, pickup, returns, lock changes, and lost or stolen keys.
Deposit
Facilities Management does not require a deposit, though some departments may have internal access or key control requirements.
Pick Up
Departmental key managers are contacted when keys are ready. Keys may be picked up at the northeast entrance to Facilities Services Center North, at Pitkin Street and Mason Street. A valid photo ID is required.
Lock Change Request
Submit lock change requests through RamWorks as a Fee for Service request. Requests are reviewed before work begins to avoid affecting access needed by others.
Note:
Lock change requests may be refused if they affect maintenance, security, or environmental health access.
Returning Keys
Keys must be returned when an individual leaves the University or transfers departments. Keyholders may request a receipt from the Facilities Management Key Desk.
Note:
All keys remain CSU property. Failure to return keys may result in legal action.
Lost or Stolen Keys
Lost or stolen keys must be reported to the Facilities Management Key Desk and the appropriate department head. Department key managers are responsible for ordering replacements, and charges may apply if re-keying is required.
Resources
Use the links below to access Key Desk forms, key manager information, and related access request documents.