Customer Service
The Customer Service Center helps connect the campus community with Facilities Management services, including maintenance requests, utility shutdowns, outages, street closures, and utility locates.
Hours of Operation
Monday through Friday
7:00 a.m. to 5:00 p.m.
Requests
EMERGENCY: CALL 911 for fire or life-threatening concerns.
URGENT: Call 970-491-0077 for flooding; sudden loss of power, heating, cooling, water; icy conditions. Submit a RAMWORKS Request after
reporting.
NON-EMERGENCY: Submit RAMWORKS work order for repairs to doors, door hardware/openers, windows, floors, roofs, heat, cooling, plumbing, electrical, lighting; landscaping, custodial.
How Work is Scheduled
Facilities Management’s first priority is the maintenance of CSU’s facilities and grounds. Every effort is made to schedule work so it can be completed when needed while minimizing disruption to campus activities. Larger projects are often scheduled during spring, winter, or summer break periods when locations are more accessible.
Available Services
Emergency Maintenance Requests
Emergency maintenance work is scheduled as soon as possible after it is requested. These are issues that, if delayed, would create or prolong a safety hazard or significantly disrupt CSU faculty, staff, and student activities. Emergency dispatch requests take priority over all other Facilities Management work.
Maintenance Requests
These requests include problems that can cause escalating damage to University facilities and property if not addressed quickly. The Customer Service Center, Facilities Management managers, and customer input all help determine the urgency of the request.
Utility Shutdowns
Utility interruptions are scheduled with as much advance notice as possible to minimize disruption. Building proctors serve as the liaison between building occupants and Facilities Management to help determine the most appropriate date and time. Once scheduled, Facilities Management sends utility interruption notices, and building proctors are responsible for notifying occupants and identifying areas that may need backup utilities.
Unscheduled Outages
In the event of an unscheduled outage, Facilities Management works to respond as quickly as possible, communicate impacts, and coordinate with building representatives as needed. If this section needs different outage-specific language later, this card can easily be updated without changing the page layout.
Utility Locates
Many utility services at the University are buried. Do not excavate, dig, or sink stakes anywhere on campus without first having utilities located.
This service is available at no charge from Facilities Management.
Utility locates can be arranged by contacting UNCC (Utility Notification Center of Colorado) at 1-800-922-1987, as required by law.